LeadDesk helps service professionals who receive leads on Thumbtack respond faster and keep track of every customer. It connects to your Thumbtack business account, with your permission, and gives you a simple CRM for the leads you receive.
What it does
Instant auto-replies. When a new lead arrives, LeadDesk can send a first reply you wrote in advance, through Thumbtack Messages and, if you enable it, by SMS or email.
Lead inbox. New leads, customer details, and the request each customer submitted, all in one list.
Lightweight CRM. Statuses, notes, follow-up reminders, and a conversation history for each customer.
You stay in control. You choose which messages are sent, when they are sent, and you can pause or disable auto-replies at any time.
How the connection works
You connect your Thumbtack business account using Thumbtack's own sign-in and authorization screen (OAuth 2.0). LeadDesk never sees or stores your Thumbtack password. You can disconnect at any time from LeadDesk or from your Thumbtack account settings, and LeadDesk will stop receiving data immediately.
Data we access from Thumbtack
Your business profile details needed to identify the connected account.
Leads sent to your business: the customer's name, contact details provided to you, the job request, and its location and timing.
Message threads between you and your customers on those leads.
This data is used only to provide LeadDesk to you. It is not sold, not used for advertising, and not shared with other businesses. See the Privacy Policy for details, including retention and deletion.